Leaderscapes LLC Blog

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This blog is for leaders, managers, consultants, coaches — anyone interested in doing change better, whether personal, professional, or organizational.

Most of us, when asked, embrace the opportunity to change — but meaningful change is very hard to do. It’s hard to initiate the change, even harder to stay the course, hardest of all to make the change stick. It takes extraordinary effort to stop doing something in our comfort zone in order to start something difficult that would be good for us in the long run.

Here you'll find tips and info to help you understand, navigate and do change better.

Change Resistance and Relationships

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We have new owners at my gym, as of September 1st. The new owners have two other locations. Those locations naturally have different cultures than ours. I say "naturally" because ours was under different leadership. The past owner started the gym three years ago. She set out to build an environment where we were all in it together -- one that wasn't intimidating, but welcoming; one where you could set self-judgment aside and focus on self-love. She knew everyone in the gym, and she knew their stories. Each person's journey was part of her journey. It's been only 9 days,...
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Go Old School: Knock & Talk

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I am old enough to remember a time before we had the convenience of email and text messaging. Rather than attach documents to email, we sent copies of paperwork and formal memos in re-usable envelopes through inter-office mail. If you needed something faster than the interoffice mail system allowed, then you either made a phone call or you got up from your desk and walked over for a face to face conversation. If a matter was urgent, you checked with the area secretary who handled their calendar to see where you could find them. Those days are long gone in...
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Change and a 4-Letter Word: Help!

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My friend, Mike, toured a Toyota plant a 5-6 years ago. He remembers the group came upon a group of workers addressing a problem. The workers assigned to that task had a problem and had flipped on their "andon" light -- a signal they needed help. Other workers had come to help. When the problem was resolved, the helpful workers returned to their stations, the andon was set to its original "go" position, and work continued. Watching the scene, another man on the tour blurted, "That would never happen at my plant." Startled and curious, Mike asked, "What do you...
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Change and the Troublesome Employee, part 3

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In part 1, we met Jerry, a production employee who seemed like a troublesome employee, but with compassion, conversation and time, was able to engage, catch up, and contribute positively to the continuous improvement (CI) movement at his company. In part 2, we met Nancy, a woman who struggled to accept change because she lacked self-esteem. That brings us to Part 3. (Side note: Somehow I skipped part 3 and already published part 4... my mistake!) Meet Brian. Brian is a sales rep. He has been mildly successful as a sales person. Out of the dozen sales reps at the...
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Change and the Troublesome Employee, part 4

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What if that troublesome employee -- the one that pushes back, or wants to slow down, or needs every detail ironed out before moving ahead -- what if that employee was doing you a favor ? What if that employee wasn't an obstacle, but instead, a blessing? We can be quick to label the people who don't come on board with our vision right away. I say "we" because I've been there. Back when I was part of my company's lean team, we had strategy meetings about how to deal with specific individuals -- whether we should force them to...
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Change and the Troublesome Employee, part 2

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Ten years ago I was sitting in a business lobby, waiting for a client, when flowers were delivered to the front desk. It was a large, colorful and fragrant bouquet in a clear glass vase with a red ribbon. The delivery person told the receptionist who they were for and headed back out to his truck. The receptionist smiled and paged the recipient to the front desk. Minutes later, a woman hesitantly approached the desk. I assumed, based on her apparel, she worked on the shop floor. She looked concerned, even confused about why she was being paged. The receptionist...
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Change and the Troublesome Employee (part 1)

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Change requires focus, commitment, and a willingness to be uncomfortable. As leaders, it's our job to clear away obstacles to change. As much as we want people to trust us and go along with us, that isn't realistic for everyone. Some of us need more information, others want direct involvement in decisions. Others want to be heard , to know that their input is valued by their leader and their company. In my experience, most companies have at least one employee who they can count on to disagree with and be upset by any change that is introduced. I remember...
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